As organizations grow, the need to unify people, functions, systems, applications, workflows and information becomes critical for managing complex problems, adapting to change and remaining customer focused. Business Process Management (BPM) provides methods to address this need through technology and automation. Fundamental Thought’s BPM Service delivers superior customer experience with increased operational efficiency, agility and control. Read More...

Calculating expected return on investment, (ROI) is a difficult exercise, as where and how ROI is generated differs from company to company and situation to situation. In the case of business process management (BPM), this difficulty is further compounded by the many intangibles and difficulties in quantifying benefits. Read More...

Organizations are continuously trying to transform their business models to address changing customer needs, consolidate market positions and to expand into new segments and geographies. Moreover, globalization, digitization, shift in economic growth regions, changes in energy costs and adoption of newer technologies across industries are changing the dynamics of business faster than ever before. These changes in marketplace dynamics call for changes in business strategy and models. Read More...

The advent of digital channels has opened doors for organizations to engage and deliver personalized Customer Experience. Customer Experience delivery has moved from being transactional to more informative and interactive. However, many organizations are yet to understand and adopt this transformation. OfficeXD’s Customer Experience suite of services provides unified, consistent Customer Experience across Web, mobile, social and other digital touch points. It helps organizations create a highly matured, closed-loop system. Read More...

As your delivery partner on business change programmes of every shape and size, we help shape your change agenda and drive results. Working alongside your key staff, within your team, across your organisation, we supply hands-on programme and project managers, support functions and trusted advisors to support programme governance. Read More...

OfficeXD staffing services was established to provide a high-quality, professional recruitment service in all markets where we specialise. Read More...